Ford Automotive Service Advisor Position
Ewald’s Hartford Ford is looking for motivated, experienced Service Writers to join our team. We are a
successful family owned and operated dealership that offers a friendly staff and experienced leadership
to help our advisors achieve their career goals. If you are looking for an exciting new opportunity, with
incredible earnings potential, then this may be the place for you. We are currently offering sign-on
and/or relocation bonuses in addition to excellent pay.
RESPONSIBILITIES:
successful family owned and operated dealership that offers a friendly staff and experienced leadership
to help our advisors achieve their career goals. If you are looking for an exciting new opportunity, with
incredible earnings potential, then this may be the place for you. We are currently offering sign-on
and/or relocation bonuses in addition to excellent pay.
RESPONSIBILITIES:
- Initiates automotive services and repairs by evaluating performance problems and services requested
Verifies warranty and service contract coverage, developing estimates, writing repair orders, and
maintaining customer rapport and records - Ascertains automotive problems and services by listening to customer’s description of symptoms,
clarifying description of problems, conducting inspections, taking test drives, checking vehicle
maintenance records, and examining service schedules - Develops estimates by costing materials, supplies, and labor
- Calculates customer’s payment, including deductibles
- Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs
and services required - Obtains approval signatures and enters RO into service database system
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining
customer’s approval of estimates, obtaining and providing contact telephone numbers, answering
questions and concerns, and arranging towing and temporary transportation - Maintains automotive records by recording problems and corrective actions planned
Participating in educational opportunities and reading manufacturers’ publications - Enhances organization reputation by accepting ownership for accomplishing new and different
requests; exploring opportunities to add value to job accomplishments
QUALIFICATIONS:
Successful candidates for the Automotive Service Advisor will have:
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1+ years of experience in a service advisor role strongly preferred
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Experience or certification with Ford Motor Company is a bonus
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Computer and point-of-sale proficiency
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Previous customer service experience
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Valid driver’s license with an acceptable driving record
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CDK and XTime knowledge a plus
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Good communication
BENEFITS:
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Great pay
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Full Insurance Program
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401k with company match
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Paid holidays
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Paid vacations
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Advanced training
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In-house Courtesy Loaner Fleet for our customers